Support that’s real, human, and honest
At PageTrust, there’s no faceless call center, no endless ticket queues, and no AI chatbot pretending to care.
Support here means one thing: you’re talking directly to the founder.
That makes PageTrust different: you don’t just use software, you connect with the person who built it. And yes, sometimes even our cat Una sits on the keyboard – she’s officially our Customer Success Manager. 🐾
Support Plans & Response Times
Starter
included in Starter plan- Email support
- Response time up to 72h
- Concierge Setup available as Add-on
Growth
included in Growth plan- Email support
- Response time within 48h
- Concierge Setup available as Add-on
Business
included in Business plan- Priority Email support
- Response within 24h
- Phone: 1 call/quarter, optionally, paid add-on
- Concierge Setup available as Add-on
Enterprise
included in Enterprise plan- Priority Email support
- Response within 8h (business days)
- Phone: up to 2 calls/month included
- Concierge Setup included
- SLA & Priority Support optionally (+15% of ACV)
Concierge Setup Services (Optional Add-ons)
Need a head start? We’ll set up your first campaign and notifications for you.
-
Concierge Setup Light – €149 (one-time)
Includes: 1 campaign + 2 notifications, customized to your website design. -
Concierge Setup Pro – €299 (one-time)
Includes: 3–5 notifications, campaign setup across multiple pages, and analytics integration.
Both packages save you time and ensure your PageTrust account starts delivering results from day one.
FAQ – PageTrust Support
Q: Do I get support on the Free Plan?
A: No. The Free Plan is self-service only. You’ll have access to guides, FAQs, and tutorials – but no email or phone support. If you want help, upgrade to any paid plan.
Q: Who answers my support requests?
A: All support requests are handled directly by me, Michael Zeyen – the founder of PageTrust. No bots, no outsourced agents. Real answers, from the person who knows the product best.
Q: What about Enterprise customers?
A: Enterprise customers receive priority support with a guaranteed response time under 8 hours during business days, scheduled phone calls, and Concierge Setup included. SLA contracts are available (+15% of the annual contract value).
Q: What is Concierge Setup?
A: It’s a one-time service where I personally configure your first campaign and notifications. Think of it as “done-for-you onboarding” to get results faster.
Q: Do you offer 24/7 support?
A: No – as a one-man company, I can’t realistically provide round-the-clock coverage. Support is handled during European business hours, Monday to Friday.
Q: Why no trial support for Free users?
A: Because Free users are here to explore on their own. Support is a premium feature reserved for paying customers. This ensures I can dedicate my time to those who trust PageTrust with their business.
Q: Is it true you have a cat on the team?
A: Yes. Her name is Una. She’s our unofficial Customer Success Manager. While she doesn’t answer emails (yet), she does make sure I stay at the desk long enough to get back to you.